Child helpline is providing an immediate free consultations by phone .It provides psychological, social, educational and legal counseling. as well as receiving reports about violence against children.
The calls are answered by a team of Psychologists and Social workers with high degree of efficiency in providing consultancy service.
Yes, you can call whether from landline or mobile phone from any region of the kingdom, free without any charge.
The Saudi child helpline is a national project and it follows the National Family Safety program under the Health affairs in the Ministry of National Guard.
Currently the child helpline works 16 hours, from 7AM to 11 PM, 7 days a week. and it will run 24 hours in the future.
We are providing consultation with a high degree of privacy and confidentiality ,there is no need to mention your names or phone number or the address. You will be called by the name/names that you want us to call you with.
No, Child Helpline will refer any call that require intervention to the concerned field in government authorities (The Ministry of Labor & Social Affairs - protection teams -public security – Police) for their intervention.
NO, the Child Helpline will never call back the caller.
Yes there is cooperation with several government Authorities
The child himself, his family or child care giver.
The caller is transferred to the concerned government agencies (SCHL partners) for urgent intervention after obtaining the approval of the caller and explaining all the procedures based on the requirements of the problem.